FAQ – SHIMANOCLAUB

FAQs

Do you offer free shipping?

Yes! We offer free standard shipping on all U.S. orders over $50. Orders under $50 have a flat $5.95 shipping fee.

How long will my order take to arrive?

Most orders ship within 1–2 business days. Delivery within the U.S. typically takes 3–7 business days, depending on your location.

Do you ship internationally?

Currently, we ship within the United States only. We are working to expand our international shipping options soon.

What is your return policy?

We offer a 30-day hassle-free return policy. Items must be unused and in original packaging. Contact our support team to start a return.

Do your electric baitcasting reels come with a warranty?

Yes, all electric baitcasting reels include a 1-year manufacturer’s warranty, covering defects in materials and workmanship.

I’m new to fishing — can you help me choose gear?

Absolutely! Contact our team via chat or email, and we’ll recommend the right rods, reels, and accessories based on your target fish, location, and budget.

Is my payment information secure?

Yes, our store uses industry-standard SSL encryption and trusted payment gateways to ensure your transactions are safe.